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Ticket #INC-2024-8497
OPENHIGH PriorityAnjali Sharma
phone
Call: 4m 32s
translation
negative Sentiment
Assignee:
R
RajuTime Spent:15m
Quick Insight
User reported that the translation memory is not syncing with the central server. This is causing delays in the current project. User is frustrated as this has happened twice this week.
Next Action: Reset local translation memory cache
Translation memory sync failure
User reported that the translation memory is not syncing with the central server. This is causing delays in the current project. User is frustrated as this has happened twice this week.
Key Issues Identified
- Translation memory sync failure
- Repeated occurrence
- Project delay risk
Potential Causes
- Network timeout
- Server overload
- Corrupted local cache
Activity Log
2 EventsRaju• 10m ago
Initial investigation started. Checking server logs.
System• 15m ago
Changed status fromto
Knowledge Base
2 SuggestionsHelp System95% Match
Troubleshooting TM Sync Issues
Common steps to resolve translation memory synchronization failures...
Documentation80% Match
Network Connectivity Guide
How to diagnose and fix network issues affecting tool connectivity...
Action Points
Check server logs for sync errors
Verify user's network connection
Reset local translation memory cache